Frequently Asked Questions
About Our Products
Our products are made from high-quality paper-based (white card) materials that are responsibly sourced and completely plastic-free.
They are printed using food-safe soy-based and water-based inks and finished with a soy-based protective coating, making them a thoughtfully designed, lower-impact alternative to traditional plastic partyware.
Yes, our products are compostable; however, they are best suited for industrial composting facilities. At this time, they are not certified compostable, so we recommend checking with your local composting provider.
Our plates are designed to be both elegant and functional. They are sturdy enough to hold full meals, including mains and desserts, without bending or leaking under normal use.
Yes. Our paperware can safely handle warm and hot foods, making them ideal for everything from appetisers to main dishes.
Our products are microwave safe for light reheating only. We recommend short heating intervals and avoiding prolonged exposure to high temperatures.
No. Our products are completely plastic-free and contain no PE or PLA linings.
They use a soy-based coating and food-safe inks to protect the surface while keeping the product free from plastic materials.
Ordering & Shipping
Yes, we ship across Australia.
Standard delivery usually takes 3–7 business days, depending on your location.
Yes. Once your order is dispatched, you’ll receive a tracking link via email.
Yes, express shipping options are available at checkout.
Please contact us directly, and we’ll do our best to arrange priority dispatch where possible.
Custom & Corporate
Minimum order quantities apply for custom designs. Please contact us with your requirements, and we’ll guide you through the options.
Custom production generally takes 2–4 weeks, depending on design complexity and order size.
Yes. A digital proof will always be provided for approval before production begins.
Yes, sample packs are available so you can experience the quality and finish before placing a larger order.
We recommend providing artwork in AI, EPS, PDF, or high-resolution PNG format for best results.
Absolutely. Our design team can help create a custom design that reflects your brand or event theme.
Sustainability
Our products can be:
- Placed in recycling where clean and accepted locally, or
- Sent to an industrial composting facility where available
If neither option is accessible, please dispose of them responsibly in general waste.
In industrial composting conditions, our products may break down within several weeks to a few months, depending on facility processes and conditions.
Our products are manufactured by suppliers who follow responsible production practices and use food-safe, non-toxic inks and coatings.
We are continually working toward reducing our environmental impact through responsible sourcing and lower-impact material choices. We do not currently claim carbon neutrality.
At present, our products are not certified compostable. However, all inks and coatings used are food-safe and non-toxic, and our materials are confirmed plastic-free.
Returns & Exchanges
We accept returns on unused and unopened standard products within the approved return period. Please contact our support team for assistance.
If your order arrives damaged, please contact us within 48 hours with photos and we will arrange a replacement or refund.
Custom orders cannot be cancelled once production has started, as they are made specifically for you.
General
Currently, we operate online only to serve customers Australia-wide.
Yes, we welcome wholesale and stockist enquiries. Please contact us through our website for partnership opportunities.
Yes, digital gift cards are available for purchase.
Enter your discount code at checkout before completing payment. Your total will update automatically.